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Traveling to Italy

Things to know when traveling to Italy such as useful information and practical tips on transport of goods (cash, cigarettes, alcohol, etc.) hotel keeper’s liability, rights and requests for compensation and assistance in the event of overbooking, cancellation or long delay of flights, and more.

  • Brexit update
    Brexit update
    For some time we have been wanting to write an update on Brexit negotiations. When the UK will indeed exit the EU, there may well be some changes for both UK (non-EU) citizens and vice-versa for Italian citizens in the UK (e.g. visa, permit of stay, etc.). Despite growing impatience...
  • How to file a theft/loss report with an Italian authority
    How to file a theft/loss report with an Italian authority
    In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority (e.g....
  • Brexit: its impact on Italian and UK citizens
    Brexit: its impact on Italian and UK citizens
    When the UK will indeed exit the EU (commonly known as “Brexit”), there may well be some changes for both UK (non-EU) citizens living, studying, working, and conducting business in Italy and vice-versa for Italian citizens in the UK (e.g. visa, permit of stay, etc.). Vademecum Italia is closely following...
  • Visa for Italy
    Visa for Italy
    Foreigners who intend to come to Italy should verify if they need a visa in order to enter the Italian territory. Send us an email with your nationality, country of residence, length of stay (up to 90 days or more than 90 days) and reasons for...
  • Italo train delays: how to request compensation
    Italo train delays: how to request compensation
    Passengers whose Italo train arrives more than 60 minutes late at their final destination have a right to compensation, which goes from 25% (60-119 min) to 50% (120 min or more) of the ticket price, and will be automatically paid by the Company usually within 7 days...
  • Trenitalia train delays: how to request compensation
    Trenitalia train delays: how to request compensation
    Passengers whose Trenitalia train arrives more than 30 minutes late at their final destination have a right to compensation. The “sum” goes from a coupon amounting to 25% of the ticket price (30 – 59 min.) to 25% (60-119 min) or 50% of the ticket price...
  • Air passengers' rights: other important provisions
    Air passengers’ rights: other important provisions
    With reference to air transportation, there are other important provisions that must be taken into account. For example, the application of the protections offered by Regulation 261/2004 in cases of overbooking, cancellation or delay of a flight, does not exclude passengers’ right to take legal action before a...
  • Upgrading and downgrading: air passengers' rights
    Upgrading and downgrading: air passengers’ rights
    If passengers are upgraded (e.g. economy class  business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days. Upgrading and...
  • Denied boarding (overbooking): air passengers' rights
    Denied boarding (overbooking): air passengers’ rights
    In the event of denied boarding (overbooking) the airline company shall first call for volunteers to surrender their reservations in exchange for benefits. If the number of volunteers is not sufficient the air carrier may then deny boarding to passengers against their will. In this last case, the...
  • Theft of property brought into an Italian hotel: what to do and what the hotel-keeper's liability is under European and Italian provisions
    Theft of property brought into an Italian hotel: what to do and what the hotel-keeper’s liability is under European and Italian provisions
    In case a guest at a European (and thus Italian) hotel suffers damage, destruction or loss (theft) of goods which he had brought (in)to the hotel, the hotel-keeper should be held responsible and therefore the guest has a right to compensation according to European and Italian...
  • Missing a connecting flight: air passengers' rights
    Missing a connecting flight: air passengers’ rights
    The event in which passengers missed their connecting flight not due to a fault of their own is not expressly covered by Regulation 261/2004. However, if some specific elements are met, passengers who missed their connecting flight are entitled to assistance and compensation that can go from € 250 to € 600....
  • Flight cancellation: air passengers' rights
    Flight cancellation: air passengers’ rights
    In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable...
  • Flight delay: air passengers' rights
    Flight delay: air passengers’ rights
    According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the...
  • Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights
    Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights
    Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation,...
  • How to request a refund or compensation in the event of denied boarding, flight cancellation, or extended flight delay
    How to request a refund or compensation in the event of denied boarding, flight cancellation, or extended flight delay
    Regulation (EC) no. 261/2004 establishes how to request a refund or compensation in the event of denied boarding (overbooking), flight cancellation, or extended flight delay. Any traveler can personally request a refund and/or compensation (that goes from € 250 to € 600) by going onto the website of the airline company and filling...
  • Maximum amount of liquids transportable on an aircraft in hand luggage
    Maximum amount of liquids transportable on an aircraft in hand luggage
    With reference to the transport of liquids in hand luggage, they must be carried in individual containers with a capacity no greater than 100 milliliters in a single transparent resealable plastic bag of a capacity not exceeding 1 liter. All liquids purchased from any duty free zone or on airplanes can be carried in...
  • Prohibited items on an aircraft in hand or checked luggage
    Prohibited items on an aircraft in hand or checked luggage
    The European Union has drawn up a list of items that travelers are not allowed to carry on an aircraft in hand and/or in checked luggage for security reasons (e.g. guns, baseball bats, toy guns, sprays, knives or razor blades, corkscrews, explosives, fireworks and acids). Prohibited items on an aircraft in hand or checked luggage...
  • Rules to follow for security checks in order to enter the gates areas in Italian airports
    Rules to follow for security checks in order to enter the gates areas in Italian airports
    ENAC has established a few simple rules concerning liquids, clothes, electronic devices, and metal items that must be observed by travelers who find themselves in an Italian airport. Rules to follow for security checks in order to enter the gates areas in Italian airports The Italian...
  • European Small Claims Procedure
    European Small Claims Procedure
    EU Regulation no. 861/2007 established a “Small Claims Procedure” which is applicable in all EU Member States except Denmark. The European Small Claims Procedure intends “to improve access to justice by simplifying cross-border small claims litigation in civil and commercial matters (thefts, debt collection, etc., e.n.)...
  • Limits to the transport of tobacco (cigarettes, cigars, etc.) into and out of Italy
    Limits to the transport of tobacco (cigarettes, cigars, etc.) into and out of Italy
    Under European and Italian provisions there are limits to the quantities of tobacco products that private citizens can freely purchase and carry within EU countries and from non-EU countries to EU countries (and thus Italy) for personal use. Under Italian law, there is no specific limit to...
  • Limits to the transport of personal belongings into and out of Italy
    Limits to the transport of personal belongings into and out of Italy
    There are no limits to what private persons can buy and carry with them when they are traveling within the EU (and so into and out of Italy), as long as the products are for personal use, except for some specific goods subject to excise duty...
  • Limit to the transport of cash to Italy
    Limit to the transport of cash to Italy
    It is possible to freely enter or leave the Italian soil carrying an amount of cash (banknotes, coins, traveler’s chèques, bearer negotiable instruments, etc.) lower or equal to € 9,999.99. Anyone entering or leaving Italy and carrying cash of an amount equal to or greater than € 10,000 shall declare that sum...
  • Limits to the transport of alcohol into and out of Italy
    Limits to the transport of alcohol into and out of Italy
    Under European and Italian provisions there are limits to the quantities of alcohol and alcoholic beverages that private citizens can freely purchase and carry within EU countries and from non-EU countries to EU countries (and thus Italy) for “personal use”. Under Italian law there is no specific...

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