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Posts Tagged Regulation (EC) No 261/2004

Italo train delays: how to request compensation

Passengers whose Italo train arrives more than 60 minutes late at their final destination have a right to compensation, which goes from 25% (60-119 min) to 50% (120 min or more) of the ticket price, and will be automatically paid by the Company usually within 7 days from the travel date. Italo train delays: how to request compensation 1) Trenitalia and Italo In recent years, more and more passengers have decided to travel by train, instead of by plane, especially because of

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Trenitalia train delays: how to request compensation

Passengers whose Trenitalia train arrives more than 30 minutes late at their final destination have a right to compensation. The “sum” goes from a coupon amounting to 25% of the ticket price (30 – 59 min.) to 25% (60-119 min) or 50% of the ticket price (120 min or more). Depending on the ticket, the request can be made from any Trenitalia ticket office, your travel agency, or online, between 3 days and 1 year of travel date. We suggest filing

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Denied boarding (overbooking): air passengers’ rights

In the event of denied boarding (overbooking) the airline company shall first call for volunteers to surrender their reservations in exchange for benefits. If the number of volunteers is not sufficient the air carrier may then deny boarding to passengers against their will. In this last case, the air carrier shall “immediately” assist and compensate passengers (from € 250 to € 600). Denied boarding (overbooking): air passengers’ rights Regulation 261/2004, art.4, sets forth air passengers’ rights with reference to the event of

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Flight cancellation: air passengers’ rights

In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable flight crew are not covered by the concept of “extraordinary circumstances”. Flight cancellation: air passengers’ rights Regulation 261/2004, art. 5, establishes that passengers who were subject to flight cancellation* shall be offered PECUNIARY COMPENSATION and ASSISTANCE from the airline

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Flight delay: air passengers’ rights

According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the latter can prove that the long delay was caused by “extraordinary circumstances”. Flight delay: air passengers’ rights Although article 6 of Regulation 261/2004 does not establish a right to COMPENSATION in case a flight is delayed, such a right

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Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights

Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights Under Regulation no. 261/2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers departing from an Italian airport (or any other airport situated in

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How to request a refund or compensation in the event of denied boarding, flight cancellation, or extended flight delay

Regulation (EC) no. 261/2004 establishes how to request a refund or compensation in the event of denied boarding (overbooking), flight cancellation, or extended flight delay. Any traveler can personally request a refund and/or compensation (that goes from € 250 to € 600) by going onto the website of the airline company and filling out a form, or sending a request via email or via regular mail. Under Italian provisions, the period within which passengers can request compensation is 2 years from the event.  1) Introduction  Regulation (EC) no. 261/2004

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