Legal Guides
Call us: +39 327 0037470

How to file a theft/loss report with an Italian authority

In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority (e.g. Polizia di Stato or Carabinieri). Technically, you can file a theft/loss report in English. However, we suggest filing a police report in Italian, because Italian officers are often not very familiar with foreign languages. Moreover, depending on the Police station, the translation phase may take up to 6/7 months. 

Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority


HOW TO FILE A THEFT/LOSS REPORT WITH AN ITALIAN AUTHORITY

1) What should I do in case I am a victim of a theft, or if I lose my credit card, wallet, etc. while I am in Italy?

In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority.

2) What is a theft/loss report?

With a theft/loss report the claimant can report a theft or loss of a personal document (passport, driver’s license, etc.) or of a cell phone, tablet, debit/credit card, purse, cash, etc., to an Italian authority (Polizia di Stato, Carabinieri, etc.).

3) Why should I press charges in Italy if I am a foreigner?

If the fact occurred in Italy, it is important to file a theft/loss report not only to officially report the facts as they occurred, but also because a formal police report is required in case you want to request compensation from a Hotel, insurance company, etc.. Moreover, in case the Authorities find the lost/stolen item, they will get in touch with you.

4) Where should I file a police report?

It is possible to file a report at police stations (Questure or Commissariati di Polizia di Stato), or Carabinieri stations or with other Law enforcement bodies. This means that you need to go to a police station to file your report.

 
 If you send an email to assistance@vademecumitalia.com we can provide you with the address of the police station nearest you.
 

5) Who can file a theft/loss report?

Whoever was a victim of a theft or lost an item can file a report with an Italian authority. The report must be filed personally by the complainant. However, minors must be represented by whomever has parental/curatorial/legal powers.

 6) Can I file a theft/loss report in English?

Technically, yes. However, we suggest filing a police report in Italian because Italian officers are often not very familiar with foreign languages (including English), which means that you could have trouble filing your police report correctly. Moreover, if a theft/loss report (denuncia di furto/smarrimento) is filed in English, the Authority that receives it will need to transmit it to the competent translation office with a consistent waste of time.

Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority

7) Do I have to know the perpetrator in order to file a report?

If you know the perpetrator, you may indicate his/her name in the report, otherwise it must be referred to an unknown suspect (“denuncia contro ignoti”).

8) What do I have to write in a theft/loss report?

The complainant has to prepare a document addressed to the Italian Authority (Police, Carabinieri, etc.), indicating his/her personal and contact details, followed by a detailed description of the facts as they occurred. We suggest enclosing a copy of a personal document or photographs, when possible, indicating (in the part where you describe the facts) the names and contact details of the witnesses, if any, and providing every possible detail (e.g. in case you suffered the theft of your mobile phone you should provide the type, model, and IMEI number).

Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority

9) Can I have a receipt of the theft/loss report that I filed?

Yes, after you sign the denuncia you can ask the officer who receives it to give you a receipt.

 

David

David

82 Comments
  1. I cannot thank the team here enough for assisting me when I had to report my phone as missing to my local police. They made the whole process less daunting and not as time consuming as I would have imagined. They kept in contact with me throughout out the whole time & followed up afterwards to make sure everything had gone ok.

    Fantastic service.

    • David

      Dear ALicia,
      Thank you for your fantastic comment.

      I was happy to hear that everything went fine at the Milan Viale Certosa Police station, where all the policemen have been collaborative and efficient.

      Please let us know if there is anything else that we can do for you.

      Thank you,
      David.

  2. Hi, I have had my wallet stolen whilst on the tram and flew back to the Uk the following day and didn’t get a chance to report it to the the police in Rome.

    How can I report this theft now that I’m back in the UK?

    • David

      Dear Naheem,
      Thank you for contacting VI.

      We can assist you with your case. We will send you an email with the information you need shortly.

      Thank you,
      David.

      • Hi David the same sorta thing happened to me in Sorrento Italy and I arrived backst night but I couldn’t report it didn’t have time as was on way to airport. How can you do this now that we are back in uk to get a report?

  3. Hi,

    I have had my golden necklace and wrist-laces stolen last night.
    I do not know how they managed to take it but I would like to report the incident in case someone may come across my my stolen items.

    I have not had a chance to report this to the police as I have to fly back to the UK as my holiday have ended and my flight is going back.

    Please could I get some help with reporting my problem.

    Thanks,
    Zsolt

    • David

      Dear Zsolt,
      Thank you for contacting VI.

      We can assist you with the filing of a police report. We will send you an email with the information you need shortly.

      Regards,
      David.

  4. Hi I have had my purse stolen while in Rome on the metro. I am already traveling home to the uk. Can you send me the details required to report this?

    • David

      Dear Danielle,
      Thank you for contacting VI.

      We can assist you with the filing of a police report. We will send you an email with the information you need shortly.

      Regards,
      David.

  5. Hello. I had my back pack stolen from the train station in Rome and did not have time to go file a police report. I am now back in the U.S. Is there anything I can do?

    • David

      Hi Mark,
      Yes, we can assist you with the filing of a police report. We will send you an email with the information you need shortly.

      Thank you,
      David.

  6. Hi, I lost my wallet with 2000 euros in Milan which was stolen at central station 3 days back.
    I blocked my debit card same time and someone try to use it the next day from vending machine but it came declined .my bank gave me location and I filed a report the same time to police station in English asking them to check on ccctv camera and get my money back aa i have lost all my money for trip.
    I have got no response till now and I am going back from milan to my country.
    What should be the next step as I called them but they said they will call me themselves. I am not going to come to Milan again and I am too confused.

    • David

      Dear Rahul,
      Thank you for contacting VI.

      This seems to be a classic case in which it is advisable to file a police report in Italian, and be assisted by an Italian lawyer throughout the entire process who will also be able to get in touch with the Italian police on your behalf.

      Technically, they should translate the police report from English to Italian and carry out the investigations. In a case like yours, to be honest, it seems difficult that they will dedicate a lot of time to find the thief. Nonetheless, it is a matter of keeping in touch with the Italian police so they do not forget about your case.

      We will contact you via email to evaluate together your situation and see what we could do for you.

      Thank you,
      David.

  7. Hi I am missing a bag and haven’t had a chance to report it to the nearest police station as I am already at the airport. Can I report it online?

    Thanks

    Lyn

    • David

      Hi Jonalyn,
      Thank you for contacting Vademecum Italia.

      We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.

      Thank you,
      David.

  8. I lost my mobile phone just before leaving Rome. What is the best way to submit a police report if i am not in Italy?

    • David

      Dear Stephen,
      Thank you for contacting Vademecum Italia.

      We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.

      Thank you,
      David.

      • Hello David,
        I’m in need of assistance as well. I had my wallet stolen yesterday in Rome. I was not able to file a report due to lack of time. I’m heading back to the U.S can you please forward me the email as well .
        Thank you
        Elizabeth

        • David

          Dear Elizabeth,
          I sent you an email a few minutes ago.

          Please let me know if everything is clear.

          I look forward to hearing from you.

          Thank you,
          David.

  9. I was stolen my bag at the restaurant during my lunch today (May 5) and immediately reported to police. Since I had to leave to airport to catch my flight to home (Seoul, South Korea) today. 2 questions as follows
    1. If my bag is stolen in the restaurant during lunch, who is responsible and liable for the damage under the Italian law?
    2. How can I be updated on the progress? Does police mail me? I have left only home address in my report to police and wonder how police will come back to me.
    Many thanks for your attention and look forward to hearing back soon!

    • David

      Dear Kim,
      Thank you for contacting VI.

      1) If your bag was stolen inside the restaurant, the restaurant owner could be held responsible, but to give you our professional answer we need to assess your specific case. Therefore, I kindly ask you to fill out the following form Free assessment of your theft of items in an Italian hotel case.
      2) Usually, you need to get in touch with the police. We can assist you with your police report. We will send you an email shortly.
      3) Do you have a copy of your theft report?
      Regards,
      David.

  10. Hi David
    We had our wallet stolen in Rome and on our way back, can you please help with letting us know what needs to be done
    Thank you
    Tanya

    • David

      Dear Tanya,
      Thank you for contacting Vademecum Italia.

      We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.

      Thank you,
      David.

  11. Hi David

    I had my phone stolen in Naples, but couldn’t get to the police station before I had to return back to the UK. Can I file a report online?

    • David

      Hi Nick,
      Thank you for your message.

      We also received an email with your theft/loss report form. Therefore, we sent you an email with the information you need a few minutes ago.

      I look forward to hearing from you.

      Thank you,
      David.

  12. Fast and very impressive response. Although I didn’t need the service in the end because I had to leave for home earlier I highly recommend David’s services when in Italy.

    Kind regards,
    Niclas E

    • David

      Hi Niclas,
      Thank you for your nice comment.

      Please keep in mind that we can assist you with the filing of your report even if you are abroad.

      Regards,
      David.

  13. David was truly amazing. Without him would never have gotten my lost bag back. He took care of everything from A-Z. He was quick and efficient and kept me posted with throughout whole process.

    Thank you again David!

    • David

      Hi Alexandra,
      Thank you for your nice comment.

      I have to say that in your case you have met helpful and collaborative people, such as the staff of the Autogrill and the police officer. It was also thanks to them that you were able to recover your bag. The courier did the rest.

      Please let me know if you need further assistance.

      Thank you,
      David.

  14. David was great! We used him after we returned to US and had to file a police report. He was instrumental in getting our report filed so could claim our insurance. He is wonderful to work with.

    • David

      Hi Mark and Jennifer,
      Thank you for your very nice comment. I am pleased to hear that you have been able to claim reimbursement from your insurance company, thanks to the theft report we submitted.

      Please let me know if there is anything else that I can do for you.

      Regards,
      David

  15. Thank you David for all your assistance, So helpful and professional in helping after a stressful situation.
    Regards Cara

  16. I lost my signet ring whilst on a charity cycle ride from Udine going through Trieste and finishing in Slovenia. I am convinced it came off in Trieste, when I enjoyed a rest break, and need to file a lost property report there. I have tried contacting the police but not had any joy. Any assistance would be appreciated? I am now back in London.

    • David

      Hi Nick,
      Yes, in your case, it is advisable to submit a police report.

      We sent you an email regarding your case a few minutes ago.

      We look forward to hearing from you.

      Thank you,
      David.

  17. Hello David, I need help… I had my wallet stolen as I got into the Metro at Tiburtina station. How can I file a police report from the US so I can get my driver’s license and credit cards re-issue?
    Thanks you

  18. We just had our backpack stolen from first class on Treno Italia while in Rome traveling to Venice. We went to the police station in Venice, but because it was Sunday, there was no “official” person who could take our report. We had an IPad tablet in the backpack and other electronics. We are on our way back to the U.S. Is there anything we can do? Can we hold Treno Italia responsible?

    • David

      Hi Christina,
      We sent you an email regarding your case a few minutes ago.

      We look forward to hearing from you.

      Thank you,
      David.

  19. Hello ,

    My wallet was stolen while in the Metro to the airport. As I was flying home to Malaysia from Milan, I did not manage to file a police report . How can I file a report now ?

    Rgds
    Kok

    • David

      Hi Kathleen,
      Thank you for contacting VI.

      I sent you an email a few minutes ago.

      I look forward to hearing from you.

      Thank you,
      David.

  20. hi i am from pakistan i just came to italy at start of july.during my tour to rome with my husband i have lost my purse in mc donald near piazza novana. unfortunately in my purse also my and my husband passport was there. beside this there was my iphone 7, 100 euros and my engagement golden ring. what i and my husband first asked the mcdonald person that my purse is stolen they said go to police office. we rushes toward police office in piazza venezia . we wrote report in english. this ruined our honey moon travelling and only we are now suffering from having no travelling document. hopefully we will get new passport from local embassy but dont know how i can get visa. because my plan is to stay 6 month here in italy with my husband he is doing his phd in politecnic university of turin. can any one help me how can i stay here without visa i have also applied for resident permit i have receipt of it. on my fingerprint appointment do they ask me my visa or not ? further how can i trace my iphone? thanks

    • David

      Hi Mehreen,
      I will send you an email shortly.

      Thank you,
      David.

  21. Lost my bag outside Rome termini station early this month. It was late in the evening and I had a flight to catch before coming back in US so I did not get time to file police report. Can I get police report now?

    • David

      Dear Subhash,
      We received your email yesterday so we decided to answer your question via email.

      We look forward to your kind reply.

      Thank you,
      VI.

  22. hi ive been cheated of money by an italian person. can i file a police report online?

    • David

      Hi Isaac,
      Unfortunately, it is not possible to submit a theft report online.

      We will send you an email to inform you of what you could do shortly.

      Thank you,
      David.

      • hi david i have not received the email. would you mind helping me. need to know what to do next.

        • David

          Hi Isaac,
          I sent you an email a few minutes ago. I apologize for the late reply, but I am currently out of the office.

          Please let me know if everything is clear.

          I look forward to hearing from you.

          Thank you,
          David.

  23. Hi David.
    When my wife and I left our hotel which was very close to termini, we were catching the Leonardo express, this morning at about 5am. We were approached by 2 men who were very threatening and were grabbing at the bag I was carrying. We got away unharmed and with all our belongings but don’t know what to do now as we are on our way home to the UK. We called the hotel and told them but how and should I inform the police?

    • David

      Dear Martin,
      In your case, I think that, if you are able to describe the two men, you should inform the police office at the Termini station.

      Thank you,
      David.

  24. Hi David,

    We were trying to fuel rent car in the gas station near Cagliari airport using 24-hours machine: after we put cash in machine, a guy just came and quickly press the number of his filling column and gat full tank for our money. We were quite shocked and were not able to stop him. We immediately called to police using 112 number, but they did not understand English. We had photos of the guy and of car number, and the gas station had video cam. As we were in hurry to airport, we were not able to fill report in police station and police officers which we met in airport also did not speak English. Can we somehow report this situation to police remotely?

    • David

      Dear Sergii,
      I sent you an email a few minutes ago.

      Please let me know if everything is clear.

      I look forward to hearing from you.

      Thank you,
      David.

  25. Hi,

    I had my wallet stolen in Rome this morning, however I flew back to Canada today. How do I report this from Canada to ensure my identity isn’t stolen?

    Many thanks.

    • David

      Hi Kavya,
      I sent you an email a few minutes ago.

      Please let me know if everything is clear.

      I look forward to hearing from you.

      Thank you,
      David.

  26. Hi,
    I lost my phone in a taxi in Napoli yesterday and have now left the country. I have been in touch with the hotel that arranged the taxi ride for us but they haven’t been able to help us. Is there a way to file a report for a lost item even though I already left Italy?

  27. Hi Dave,

    I can really use your assistance. I had my wallet stolen in Rome with money, credit cards and ID inside. I quickly canceled my credit cards. I waited in line to file a report but couldnt wait much longer due to catching the train. Can you please help me file a report. I’m back in the U.S. now. What outcome should i expect? Does the wallet ever get turned in?

  28. Hi Dave,

    I could really use your assistance! I had my wallet stolen in Rome. I had money, credit cards and ID inside. I tried to file a police report, stood in line for over a hour and had to leave to catch the train. I’m back in the U.S. now. Can i still file a report? Also what should i expect afterwards, have wallets ever get turned back in?

    • David

      Hi Margherita,
      Thank you for contacting Vademecum Italia.

      I will send you an email shortly.

      David

  29. I had my phone pickpocketed while in Rome and was unable to report the theft while there. I’m now in the US and need the report to submit a claim with my credit card company. Would you be able to help? Thanks.

    • David

      Dear Perry,
      I sent you an email yesterday morning.

      Please let me know if there is anything that I can do for you.

      Thank you,
      David.

  30. Hi , I had my wallet stolen at Naples train station 25th August , 360 euros , credit and debit cards and my driving license – I arrived at Sorrento but could not find any police around so was unsure what to do and I was more concerned about cancelling my cards – What do I need to do to file a report

    Regards Andrew Dillon

  31. I had my motorhome broken into in lake Garda but initially thought nothing much had been stolen as iPads, phones, credit cards, bikes and passports had been ignored. The police attended in relation to another matter but explained that a full report would involve me attending a local police station. As I had a deadline to get back to the UK and that the damage and theft appeared minor I did not make the report. However during our return journey we then discovered about £1700 of camping equipment, a dab radio and my sons school bag including his wii switch had in fact been stolen. I reported this to my travel insurance who required a copy of the Police report. I phoned the Italian police who stated I needed to attend in person to report the theft however by now I was in Switzerland so this was impossible. I contacted the British embassy who explained I would need to contact an interpreter / solicitor to report it on my behalf for which I would need to pay. They referred me to a list of approved people however most were unable to help or not local to the area where the crime occurred. At the same time I came across vademecumitalia. I decided to take a risk based on the reviews for David’s services. I am glad I did so. The process was very simple and dealt with by David in an extremely quick and thorough manner. I was kept updated every step of the way and today I have received the signed copy of my official police report which I am now able to forward to my insurers. Excellent service and I would definitely recommend if you require legal help in Italy

  32. What a valuable service. Every country should have this. I had my phone stolen and needed a police report. They stepped in to help. I will recommend them to people in the future.

  33. I’d say that the police are useless in Pisa. Maybe all of Italy. I had my rental car broken into and all 5 bags were stolen. Everything except passports. My wife had those on her. We were sent to three different police stations before we had to right our info and what was stolen. They stamped and signed them made a copy for us. I will never return to this country. Can’t get anyone to help. Called US embassy and Italians are answering the phone and can’t understand. DONT GO TO PISA.

    • David

      Dear Nathan,
      I am very sorry for what happened to you and your wife. It seems very strange to me that they couldn’t understand you at the US Embassy, it has never happened to me, maybe that was a particular day, but this has nothing to do with Italy or Pisa. Nevertheless, I agree with you that in Italy there is still a huge language barrier and that if you are unlucky to live such an experience it could be hard to find someone that speaks English. For this specific reason, we try to assist people that are in need in cases like yours. With our services, we try to reduce this unpleasant gap that we still have in Italy especially between foreigners and the Italian public authorities. David.

  34. Hi David,

    I have had 2 bicycles stolen this afternoon in Florence. I won’t have time to go to a police station and report this. Can you please help?

    Thanks

  35. Dear David
    On 15th September my personal items including prescription Sunglasses went missing at an even I was attending at Villa San Giovanni on Torcello island off Venice.
    I visited the police station at Piazza St Marco and the police officer refused to register my loss as he said there was no firm evidence it was stolen. I know this is clearly wrong as I need a report of some sort for insurance purposes. It wasn’t even busy at the time I attended on Sunday morning. I was the only person in his office.
    Can you please help?
    Many thanks
    Anand

    • David

      Hi Anand,
      I received your email, and just answered it.

      Thank you,
      David.

  36. Hello

    I got mugged in Rome on Saturday night and the guy stole my phone.

    I had to fly back to London on Sunday and didn’t have time to go to the police station to report the crime.

    My phone is insured and my insurance is asking for a crime reference number. Could you please help me to submit a report?

    Thank you very much.
    Elina

    • David

      Dear Elina,
      I sent you an email a few hours ago.

      Thank you,
      David.

  37. Dear David,

    I would like to express my gratitude and sincere appreciation for all your support given to help to collect and send my wife wallet which was pickpocketed from Milano Italy early July this year. Although there was some misunderstanding at the beginning but we manage to sort it out, the case was more complicated than it thought from our initial discussions which involve the Italy police department and 2 different Embassies. There were many emails communicated with various parties and you continuously follow up till all conflicts were resolved.

    Finally with your expertise and experiences, which you are acting on behalf of us and help us to iron up all issues pertaining to the embassy and Italy police questions. After the payment done, the wallet and other docs were successfully sealed and shipped from the embassy with signature information and now we just safely received the wallet in good condition and all items in there are as described.

    Many thanks again for professional support given, truly trustworthy.

    Meng Chee.

    • David

      Dear Meng,
      Thank you for your very kind comment.

      I am happy to read that your wife received her wallet and documents. It took me time to deal with the Italian police and two other foreign Embassies, but I am glad that everything went fine.

      Please let me know if there is anything else that I can do for you.

      Regards,
      David

  38. Hello,
    I lost my wallet at Naples airport on the evening of Friday, 5th October. I didn’t have time to lodge a formal police report before my flight left.
    How can I send a report to the police which will support my insurance claim?
    Thank you in anticipation of your assistance.

    John

  39. hello,
    i lost my iPhone x on 12th october at naples port and due to short time span I can’t go to the police station as I had to be back on the ship for Barcelona. I am an Indian resident and please help me as in is there any possibility now to file a case with the IMEI OR SERIAL NO.

    THANK YOU

  40. Hello

    My backpack was stolen on the train from Verona to Milan. I did not have time to file a report because I had a plane to catch. How can I file a police report?

  41. Hi there,

    We had some items lost while in the mountain but later found we require a police report for insurance purposes. How do I go about this as we are in the UK now?

    Regards
    Jake

  42. hello,

    i lost my iPhone 8 plus on 9th November 2018 at red line bus in Pisa centrale. I couldn’t file a complaint due to time constraint and I flew back to Singapore. Kindly let me know the procedure to file complaint online.

    Thanks.

  43. Hereby I a would like to tell about my experience with Vademecum Italia. During my recent travel in Rome, I was exposed to an act of theft and, I could not immediately report the incident with the local Police Authorities. I was then able to reach out to the company representative David who was extremely helpful from start to finish. With his helpful and personable attitude, David provided step by step instruction; he was extremely helpful in shedding light on Italian process and kept me abreast with developments.
    Without a doubt, I can recommend David’s services to anyone who needs professional representation in front of Italian authorities as well as getting assistance in legal matters.
    Thank you for your services David! Appreciate you a lot!

  44. Hi ! I live in France (temporarily, under a long term visa) and the US (citizen) and I just submitted an e-mail for some stolen pair of pricey Patagonia gloves. They were stolen yesterday when I was in Torino but now I am back in France, and I never got the opportunity to report the theft in Torino. I am back home in France, and I left my American and French addresses in the theft report.

Leave a Reply

Legal notes

Legal notes

Privacy Policy

Social Media and Contacts

Facebook
TWITTER
RSS
SOCIALICON

Address

Viale A.Gallo, 102 – 00174Rome
P +39 327 0037470
F +39 06 83391791
info@vademecumitalia.com

Donate