Passenger’s Bill of Rights
Here below you can find a translation, in English, of the ENAC Complaint Form published, in Italian, at the following link.
Fill in the form below with all the required information and click submit. It will take you no more than 5 minutes!!
Once we receive your form, we will fill in the online ENAC Complaint Form (in Italian) on your behalf and submit it to ENAC.
You will then receive an answer from ENAC (it can take several weeks because ENAC should open an investigation asking the airline company to provide proof of the facts, etc, and only then will issue a formal decision regarding the case). Considering that the answer will be in Italian, we will be able to assist you in understanding its meaning if you need our help.
Simple as that!!