Archive for the Traveling to Italy Category

Italo train delays: how to request compensation

Passengers whose Italo train arrives more than 60 minutes late at their final destination have a right to compensation, which goes from 25% (60-119 min) to 50% (120 min or more) of the ticket price, and will be automatically paid by the Company usually within 7 days from the travel date. Italo train delays: how to request compensation 1) Trenitalia and Italo In recent years, more and more passengers have decided to travel by train, instead of by plane, especially because of

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Trenitalia train delays: how to request compensation

Passengers whose Trenitalia train arrives more than 30 minutes late at their final destination have a right to compensation. The “sum” goes from a coupon amounting to 25% of the ticket price (30 – 59 min.) to 25% (60-119 min) or 50% of the ticket price (120 min or more). Depending on the ticket, the request can be made from any Trenitalia ticket office, your travel agency, or online, between 3 days and 1 year of travel date. We suggest filing

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Air passengers’ rights: other important provisions

With reference to air transportation, there are other important provisions that must be taken into account. For example, the application of the protections offered by Regulation 261/2004 in cases of overbooking, cancellation or delay of a flight, does not exclude passengers’ right to take legal action before a competent judge. Passengers are entitled to be informed in advance about the airline operating the flight in cases where it is different from the one with which they booked their flight (so-called ‘codeshare flight’).  Air passengers’

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Upgrading and downgrading: air passengers’ rights

If passengers are upgraded (e.g. economy class  business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days. Upgrading and downgrading: air passengers’ rights If passengers are upgraded (e.g. economy class  business class) by the airline company, the latter cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class) by the airline company, the latter

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Denied boarding (overbooking): air passengers’ rights

In the event of denied boarding (overbooking) the airline company shall first call for volunteers to surrender their reservations in exchange for benefits. If the number of volunteers is not sufficient the air carrier may then deny boarding to passengers against their will. In this last case, the air carrier shall “immediately” assist and compensate passengers (from € 250 to € 600). Denied boarding (overbooking): air passengers’ rights Regulation 261/2004, art.4, sets forth air passengers’ rights with reference to the event of

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Theft of property brought into an Italian hotel: what to do and what the hotel-keeper’s liability is under European and Italian provisions

In case a guest at a European (and thus Italian) hotel suffers damage, destruction or loss (theft) of goods which he had brought (in)to the hotel, the hotel-keeper should be held responsible and therefore the guest has a right to compensation according to European and Italian provisions. In Italy, the liability of the hotel-keeper shall be limited to the value of the goods, up to the equivalent of one hundred (100) times the daily charge for the room. However, the liability of

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Missing a connecting flight: air passengers’ rights

The event in which passengers missed their connecting flight not due to a fault of their own is not expressly covered by Regulation 261/2004. However, if some specific elements are met, passengers who missed their connecting flight are entitled to assistance and compensation that can go from € 250 to € 600. Missing a connecting flight: air passengers’ rights The event in which passengers missed their connecting flight not due to a fault of their own (e.g. a delay of a previous flight) is not expressly covered by EC

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Flight cancellation: air passengers’ rights

In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable flight crew are not covered by the concept of “extraordinary circumstances”. Flight cancellation: air passengers’ rights Regulation 261/2004, art. 5, establishes that passengers who were subject to flight cancellation* shall be offered PECUNIARY COMPENSATION and ASSISTANCE from the airline

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Flight delay: air passengers’ rights

According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the latter can prove that the long delay was caused by “extraordinary circumstances”. Flight delay: air passengers’ rights Although article 6 of Regulation 261/2004 does not establish a right to COMPENSATION in case a flight is delayed, such a right

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Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights

Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights Under Regulation no. 261/2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers departing from an Italian airport (or any other airport situated in

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