Archive for the Traveling to Italy Category

Air passengers’ rights: other important provisions

With reference to air transportation, there are other important provisions that must be taken into account. For example, the application of the protections offered by Regulation 261/2004 in cases of overbooking, cancellation or delay of a flight, does not exclude passengers’ right to take legal action before a competent judge. Passengers are entitled to be informed in advance about the airline operating the flight in cases where it is different from the one with which they booked their flight (so-called ‘codeshare flight’).  Air passengers’

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Upgrading and downgrading: air passengers’ rights

If passengers are upgraded (e.g. economy class  business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days. Upgrading and downgrading: air passengers’ rights If passengers are upgraded (e.g. economy class  business class) by the airline company, the latter cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class) by the airline company, the latter

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Denied boarding (overbooking): air passengers’ rights

In the event of denied boarding (overbooking) the airline company shall first call for volunteers to surrender their reservations in exchange for benefits. If the number of volunteers is not sufficient the air carrier may then deny boarding to passengers against their will. In this last case, the air carrier shall “immediately” assist and compensate passengers (from € 250 to € 600). Denied boarding (overbooking): air passengers’ rights Regulation 261/2004, art.4, sets forth air passengers’ rights with reference to the event of

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Theft of property brought into an Italian hotel: what to do and what the hotel-keeper’s liability is under European and Italian provisions

In case a guest at a European (and thus Italian) hotel suffers damage, destruction or loss (theft) of goods which he had brought (in)to the hotel, the hotel-keeper should be held responsible and therefore the guest has a right to compensation according to European and Italian provisions. In Italy, the liability of the hotel-keeper shall be limited to the value of the goods, up to the equivalent of one hundred (100) times the daily charge for the room. However, the liability of

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Missing a connecting flight: air passengers’ rights

The event in which passengers missed their connecting flight not due to a fault of their own is not expressly covered by Regulation 261/2004. However, if some specific elements are met, passengers who missed their connecting flight are entitled to assistance and compensation that can go from € 250 to € 600. Missing a connecting flight: air passengers’ rights The event in which passengers missed their connecting flight not due to a fault of their own (e.g. a delay of a previous flight) is not expressly covered by EC

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Flight cancellation: air passengers’ rights

In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable flight crew are not covered by the concept of “extraordinary circumstances”. Flight cancellation: air passengers’ rights Regulation 261/2004, art. 5, establishes that passengers who were subject to flight cancellation* shall be offered PECUNIARY COMPENSATION and ASSISTANCE from the airline

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Flight delay: air passengers’ rights

According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the latter can prove that the long delay was caused by “extraordinary circumstances”. Flight delay: air passengers’ rights Although article 6 of Regulation 261/2004 does not establish a right to COMPENSATION in case a flight is delayed, such a right

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Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights

Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights Under Regulation no. 261/2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers departing from an Italian airport (or any other airport situated in

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How to request a refund or compensation in the event of denied boarding, flight cancellation, or extended flight delay

Regulation (EC) no. 261/2004 establishes how to request a refund or compensation in the event of denied boarding (overbooking), flight cancellation, or extended flight delay. Any traveler can personally request a refund and/or compensation (that goes from € 250 to € 600) by going onto the website of the airline company and filling out a form, or sending a request via email or via regular mail. Under Italian provisions, the period within which passengers can request compensation is 2 years from the event.  1) Introduction  Regulation (EC) no. 261/2004

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Maximum amount of liquids transportable on an aircraft in hand luggage

With reference to the transport of liquids in hand luggage, they must be carried in individual containers with a capacity no greater than 100 milliliters in a single transparent resealable plastic bag of a capacity not exceeding 1 liter. All liquids purchased from any duty free zone or on airplanes can be carried in hand luggage on condition that the purchased items and their receipts remain sealed inside the security bag. 1) Maximum amount of liquids transportable on an aircraft in hand luggage Under EU Regulation no. 246/2013, starting from January 31,

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